Picture this…
It’s Tuesday morning and you’re sitting on your back patio sipping tea, listening to the birds and watching the sun rise. You get up, and head indoors ready to start the day responding to the 30 emails in your inbox, prep for that important new-client conference call in an hour, and complete the many items on your agenda for the day when, WHAM! Your husband rushes in yelling, “We need to go to the hospital, NOW!” What do you do first?
Yes, I know you should grab your bag and head for the door, but what about your business? Who will take care of that while you’re gone? Do you have an emergency phone-tree for support set up?
This was my Tuesday morning, complete with hysterical husband. Here’s how it went for me…
Run upstairs to get dressed, type hurried email to clients to let them know that I’ll be out for a while, sit and manually add client email addresses to the BCC field one-by-one. Send an email off to my most trusted team member, Yoana Pedroso of Advantage Office Support asking her to hold down the fort. Throw the laptop, pen and paper in a bag and head for the car 20 minutes later.
Clearly, this is not good. What if there was a fire/flood/hurricane? What would we do? Who would we call? Will there be Wi-Fi where we’re going?
Lucky for us we live near an excellent hospital we rushed into the emergency room to find ourselves the only people there. Not one other emergency case at 9am on a Tuesday! Fancy that! We were taken right in, immediately seen by a nurse, then a doctor, a CT scan, handed the prescriptions for Peter and we were out the door in just over an hour. While there, I discovered Wi-Fi and so was able to continue checking email — or rather watching the number of emails awaiting response go up and up and up…
The rest of my day was a downhill race to midnight when, after two embarassing mistakes, I decided to call it a day and hit the sack.
Friday afternoons are reserved for my business administration. Guess what I’ll be tackling this week? Emergency planning. I want it all down on paper so that if anything happens to me my husband knows who to alert. If anything happens to our home office, we have off-site backups of everything. Most importantly, I want to have a contact person who is equipped to jump in if I make the emergency call/email for help.
What are you doing about emergency planning in your business?
Filed in: Coach VA, Virtual Outsourcing


